Frequently Asked Questions (FAQs)
1. How many days in advance at the minimum do I need to book my car?
The minimum you need to book is 24 hours subject to availability. However, we recommend booking much earlier to avoid disappointment. You can also secure a better rate when you book early with us.
2. How do I change, amend or cancel my booking?
Once a booking is confirmed, you can modify or cancel your booking by accessing your booking through the reservation number given to you. Should you need to contact us, please click here.
3. Can I pay by cash?
No. All rentals can only be charged to a credit/debit card (Visa/ Master) or online banking transfer via FPX. No cash rentals will be entertained.
4. What types of credit cards are accepted?
We accept the following types of credit cards: Visa, and MasterCard
5. Is a deposit required?
A refundable deposit will be taken from the hirer by the Operator for security purposes. Security deposit will be refunded within 2 weeks. For more info, go here.
6. How much is the delivery charge?
The delivery charge will be imposed by the Operator based on the distance between Operators office and the pick up location. As a rule of thumb, 10KM distance will be charged RM10-RM20.
7. Can I rent a vehicle for 3 hours?
No. Currently you can only rent a vehicle for minimum 24 hours or 1 day. However, you can extend hourly for maximum 6 hours. For example, you can rent a vehicle for 1 day and 5 hours.
General Information - About Driving in Malaysia - Must Know
- Individuals with an International Driver's License can drive in Malaysia.
- Holders of a Commonwealth country license are also permitted to drive in Malaysia.
- If the individual have none of the above but possess a Driver's License in Romanised letters that is readable, it can be accepted as well.
- However, should an individual possess a Driver's License in non-Romanised letters (ie. Mandarin, Japanese, etc), they will either need to prepare an International Driver's License prior to arrival or get the license translated.
- In Malaysia, we drive on the left hand side of the road. This means the driver is seated at the right side of the car.
- Malaysian speed limits vary. Kindly take heed of the various signboards during the drive. As a general rule, the limit on highways is 110km/h. Non-highways is 80km/h.
- Seat belts are compulsory.
- Always ensure that you leave ample time to reach your destination, and keep yourself hydrated and comfortable on the road.
- Malaysia is a tropical country. This means we are hot and humid all year round, with plenty of tropical rain. Be sure to slow down and put on the headlights in the middle of heavy rain. (Never turn on the hazard light during heavy rain).
- Rest stations are available throughout the country if the driver needs a break.